Introduction to this Policy

The Student Energy Project (TSEP) https://www.thestudentenergyproject.com/, as well as any subdomain or related website and/or mobile application for such website (collectively referred to as the “Website”), are all covered by this privacy statement (the “Policy”). It also applies to our online productivity tools, platform, and associated Upgrade Your Services mobile and desktop applications.

Because it contains important information about how we will use your information, you should carefully read this Policy. When you first submit information to or through the Website, you will be required to indicate your consent to the processing of that information in certain circumstances (see below). See clause 8 for more information about consent.

Our Role

Depending on the provided services we operate in the following capacity:

Data Controller:

When we are in charge of deciding the purposes and means for processing Personal Data, we are referred to as a Data Controller. In connection with our services, this may entail direct data collection and interactions with data subjects. This includes keeping sensitive information safe and managing it in accordance with the GDPR and other relevant privacy laws.

Data Processor:

When we process Personal Data on behalf of the Customer for specific processing activities, we act as a Data Processor. This entails carrying out tasks as directed by the Data Controller and adhering to contractual and legal requirements.

The personal information we collect and use

We collect information about our users for the following purposes:

Identify you, manage any accounts you may have with us, process your order, carry out research, statistical and behavioral analysis, customer profiling, and evaluate your preferences when it comes to making purchases.

Who your information may be shared with

We may share your information with:

• Companies that provide credit references in accordance with our credit checking policy listed below
• Authorities involved in any investigation to aid in the prevention of illegal activity
• Credit reference agencies, in the event that this is required.
• No other third parties will receive your personal information from us.

Marketing

We would like to send you information that might be of interest to you about our company, products, services, promotions, and competitions. This information could be sent via email, phone, text message, automated phone call, or postal mail.

The first time you provide any relevant contact information (such as when making a purchase, signing up for a newsletter, participating in a contest, etc.), we will inquire as to whether you would like us to send you marketing communications. You can always opt out of receiving such marketing from us if you opt in (see “What rights do you have?”). below for additional details). Contact us using the information provided below if you have any questions about how to opt out or if you are receiving messages you do not wish to receive.

Keeping your information secure

• We have implemented appropriate security measures to safeguard personal information from unintentional loss, misuse, or unauthorized access. We restrict who can access your personal information for legitimate business purposes. Your information will only be processed by those authorized to do so, and they are obligated to keep it confidential.
• We will also use organizational and technological safeguards to safeguard your information. Examples of these measures include the ones listed below:
• To guarantee the safety of the servers, all data is stored on secure servers off-site.
• Additionally, we have established procedures for dealing with any suspected data security breach. When required by law, we will notify you and any relevant regulator of a suspected data security breach.
• In point of fact, despite the fact that we will make every effort to protect your personal data, by using the site, you acknowledge that the internet is not completely secure. As a result, we are unable to guarantee the integrity or security of any personal data that are transferred to or from you via the internet. Please use the contact information below to get in touch with us if you have any specific concerns regarding your information.

Changes to the privacy policy

This privacy policy was published on 05/04/2025 and last updated on 05/04/2025.

This privacy policy may be updated from time to time. To ensure that you are aware of the most recent version that will be in effect each time you access this website, you should periodically review this policy. We will also try to let users know about any changes by:

Changes to out privacy notice will be posted on our website.

 

Contacting us

Email      support@upgradeyourenergy.co.uk

Address